Effective 15 August 2026
These terms govern your use of this website and the services and products made available through Vitesta (Pty) Ltd, Registration Number 2026/545119/07, a company incorporated in the Republic of South Africa (“Vitesta”, “we”, “us”, “our”). Vitesta operates a wellness platform that may provide its own non-clinical services, facilitate access to independent healthcare providers, display and organise health information, and offer products for sale. Unless expressly stated otherwise, Vitesta is not the provider of an independent healthcare provider’s clinical services merely because those services are marketed, booked, paid for, accessed or displayed through Vitesta.
Wellness, not medical care
Vitesta provides wellness information, reporting tools and related non-clinical services. Vitesta does not provide a medical diagnosis, medical treatment or medical advice. Vitesta Reports, dashboards, trends, summaries and wellness explanations are intended to organise and present health information and enhance the user experience. Vitesta uses reasonable efforts to import and display information consistently with the Source Clinical Record from which it is obtained, but does not independently verify the clinical accuracy of information produced by a Healthcare Provider. Any combined, estimated, derived, automated or interpretive content may contain errors or assumptions, is not clinically validated and must not be relied upon as a substitute for the original Source Clinical Record or for professional medical advice, diagnosis or treatment.
Using Vitesta does not itself create a doctor-patient relationship between you and Vitesta. If you book a doctor or another healthcare practitioner through Vitesta, any clinical or doctor-patient relationship is between you and that independent healthcare provider. Nothing on the website or in a Vitesta report should be relied upon to start, stop or alter medication, treatment, diet, supplements or exercise without appropriate professional advice.
If you are experiencing a medical emergency, contact your local emergency services immediately or go to your nearest emergency department. Do not use this website, wait for a Vitesta report or wait for a booking arranged through Vitesta.
Our role, Testaro’s role and other independent providers
It is important that you understand which part of an order or service is provided by Vitesta and which part is provided by an independent healthcare provider or product supplier.
Vitesta provides the website and platform, marketing, order and payment administration, booking facilitation, customer support for those functions, display and organisation of health information, and Vitesta wellness reports and trend features. Vitesta may also sell products directly or facilitate the sale or fulfilment of products by an identified third party.
Testaro is an independent accredited clinical provider used for certain blood-testing services made available through Vitesta. All clinical suitability decisions, blood collection, phlebotomy, sample handling and transport, laboratory analysis, generation and release of Testaro laboratory results, and maintenance of Testaro clinical records are performed or controlled by Testaro under a separate clinical relationship with you. Testaro is responsible for those Clinical Services and for the conduct of its personnel, clinical protocols and laboratory processes.
Vitesta may also facilitate appointments with doctors, laboratories, clinics and other independent healthcare practitioners or providers that are not part of Testaro. Those providers are independently responsible for the clinical services, advice, diagnosis, treatment, prescriptions, professional conduct and clinical records they provide. Testaro has no responsibility for those separate providers unless expressly stated otherwise.
Vitesta may offer supplements and other products that are entirely separate from Testaro and from any doctor or healthcare provider booked through Vitesta. The seller or supplier of a product, where relevant, will be identified on the product page, at checkout or in the order information. Testaro is not responsible for those products unless expressly identified as their supplier.
For these terms, “Vitesta Services” means the website and platform, marketing, order and payment administration, booking facilitation, customer support relating to those functions, receiving and importing health information, organising and displaying health information, and providing reports, dashboards, summaries, comparisons, trends, automated or derived wellness explanations and other wellness or user-experience features.
“Healthcare Provider” means Testaro and any independent doctor, healthcare practitioner, laboratory, clinic or other clinical provider whose services may be accessed, booked or facilitated through Vitesta or whose clinical information you choose to import into Vitesta.
“Clinical Services” means any clinical service supplied by a Healthcare Provider, including clinical suitability decisions, consultation, medical advice, diagnosis, treatment, prescribing, phlebotomy and blood collection, sample handling and transport, laboratory analysis, and generation and maintenance of clinical records. Clinical Services are provided by the relevant Healthcare Provider and are not provided by Vitesta.
“Source Clinical Record” means the original laboratory report, laboratory result document, doctor or practitioner record, prescription, referral, clinical letter or other original clinical document or data issued by the relevant Healthcare Provider.
“Imported Health Data” means information received, extracted, copied, uploaded, transmitted, retrieved or otherwise imported into Vitesta from a Source Clinical Record, a Healthcare Provider, or information supplied by you.
“Vitesta Report” means any wellness report, dashboard, trend, comparison, summary, score, category, visualisation, derived calculation, automated wellness explanation or other presentation created or displayed by Vitesta using Imported Health Data and information you provide.
“Products” means supplements and any other physical goods offered through the Vitesta website, whether sold by Vitesta or by an identified third-party seller or supplier.
The Healthcare Provider that creates a Source Clinical Record remains responsible for that original clinical record and for retaining it as required by applicable law and professional rules. Vitesta does not replace, amend or become the custodian of the Healthcare Provider’s authoritative original record merely because a copy or data from it is imported into the Vitesta platform.
For the purpose of determining what a Healthcare Provider actually recorded, the relevant Source Clinical Record is the sole authoritative source record. A Vitesta display, transcription, import, summary, trend, automated explanation or report does not replace or amend the original Source Clinical Record. If there is any discrepancy, the original Source Clinical Record prevails.
Vitesta may retain copies of Source Clinical Records and Imported Health Data for the purposes of providing the Vitesta Services, subject to our Privacy Notice and applicable law. Requests to alter, delete or correct an original clinical record held by a Healthcare Provider must be directed to that provider. Vitesta may correct its own imported or displayed copy where appropriate.
1.1 By accessing this website, placing an order, booking a service, purchasing a Product, uploading or importing health information, or using any Vitesta Services, you agree to be bound by these terms. If you do not agree, do not use the website or the Vitesta Services.
1.2 These terms, together with our Privacy Notice, any product-specific terms and our Affiliate Terms where applicable, constitute the agreement between you and Vitesta in respect of the Vitesta Services and any Products sold by Vitesta. They do not replace the separate clinical terms, consent documentation or professional relationship between you and a Healthcare Provider, or the sale terms of an identified third-party product seller.
2.1 You must be 18 years or older and have the legal capacity to contract.
2.2 Vitesta Services and Products may vary by location, Healthcare Provider, product supplier and availability. Any geographic or service restrictions relevant to a particular offering will be shown on the website or during the booking or checkout process.
2.3 You may not order a clinical test or book a Clinical Service for another adult unless the relevant Healthcare Provider permits this and that person provides any consent required by the provider. You may not upload another person’s health information unless you are lawfully entitled to do so.
2.4 You warrant that information you provide to Vitesta is true, accurate and complete to the best of your knowledge. Any decision about whether a test, consultation, treatment or other Clinical Service is clinically suitable for you is a matter for the relevant Healthcare Provider and is not determined by Vitesta.
3.1 Depending on the offering, you may use Vitesta to select blood tests, request or book an appointment with an independent Healthcare Provider, purchase Products, upload or connect health records, and view Vitesta Reports and trends. Different parts of the platform may involve different Healthcare Providers, suppliers and contractual relationships.
3.2 A Testaro blood-test booking submitted through Vitesta is a request to Vitesta to arrange an appointment with Testaro. Confirmation by Vitesta confirms the booking arrangements only and does not make Vitesta the provider of blood collection, laboratory analysis or any other Testaro Clinical Service. The Clinical Services are provided by Testaro under Testaro’s terms and consent process.
3.3 Testaro may independently decline, postpone or cancel a Clinical Service where it considers the test or collection clinically unsuitable, where the requested location cannot be serviced, or where the relevant collection or laboratory service is unavailable. Vitesta may communicate Testaro’s decision and assist with rebooking or any applicable refund without assuming responsibility for the underlying Clinical Service.
3.4 Vitesta may facilitate bookings with independent doctors and other Healthcare Providers outside the Testaro relationship. Vitesta acts as a booking and administration platform unless expressly stated otherwise. The Healthcare Provider is responsible for the consultation and all clinical advice, diagnosis, treatment, prescriptions, referrals and professional services provided to you.
3.5 Confirmation of an appointment with an independent Healthcare Provider confirms the booking arrangements only. Any clinical relationship, informed consent and terms governing the Clinical Services are between you and that Healthcare Provider. Vitesta may collect or administer payment for the appointment without becoming the provider of the Clinical Services.
3.6 Vitesta may offer Products, including supplements, on the website. A Product may be sold directly by Vitesta or by an identified third-party seller or supplier. The identity of the seller or supplier and any material product-specific terms will be made available on the product page, at checkout or in the order information. Offering a Product through Vitesta does not make Testaro or any booked Healthcare Provider responsible for that Product.
3.7 You may provide or upload Source Clinical Records or connect or identify Healthcare Providers from which Vitesta is to obtain your results. By doing so, and by accepting these terms, you grant the authority described in clause 5.1 for Vitesta to obtain and import the available results and related records from those Healthcare Providers and use them to provide the Vitesta Services. Vitesta does not independently verify that the underlying Source Clinical Record or information created by a Healthcare Provider is clinically or factually accurate.
3.8 Vitesta may decline or cancel an order or platform transaction for reasons relating to the Vitesta Services, including suspected fraudulent or abusive use, inaccurate or incomplete transaction information, payment issues, technical limitations or where Vitesta is unable to facilitate the requested service or supply. Any applicable cancellation, return or refund will be dealt with under clause 8.
4.1 Healthcare Providers made available for booking through Vitesta are independent of Vitesta unless expressly stated otherwise. Vitesta does not control how an independent Healthcare Provider exercises clinical judgment and does not direct the provider’s diagnosis, treatment, prescribing, referral or other professional decisions.
4.2 Information displayed about a Healthcare Provider, including availability, areas of practice, qualifications, fees or appointment details, may be supplied by that provider or obtained from information reasonably believed to be reliable. Vitesta will take reasonable steps to display information accurately but you should raise any clinical or professional question directly with the Healthcare Provider.
4.3 A Healthcare Provider may refuse, shorten, postpone or terminate a consultation where the provider considers this clinically or professionally appropriate. Any resulting payment, cancellation or refund issue for a booking made through Vitesta will be handled in accordance with clause 8 and any provider-specific cancellation terms disclosed before booking.
4.4 Vitesta does not guarantee that a particular Healthcare Provider will be available, will accept you as a patient, will prescribe a particular medicine, will make a particular diagnosis, or will recommend any specific treatment, test or Product.
5.1 Authority to obtain and import provider results. By accepting these terms and by connecting, selecting, identifying or instructing Vitesta to access a Healthcare Provider or provider integration, you expressly instruct and authorise Vitesta to request, receive, retrieve, import, copy, store and process all laboratory results, Source Clinical Records and related information made available by that Healthcare Provider in relation to you and reasonably required to identify, organise, contextualise or display those results. This authority includes available historical results and, where the connection or provider access supports ongoing retrieval, future results and related Source Clinical Records made available while the connection remains active. You also authorise the relevant Healthcare Provider to disclose that information to Vitesta to the extent permitted by applicable law and the provider’s systems and terms. This authority is granted under these terms. Vitesta may also ask you to confirm, refresh or authenticate the authority in the app or during a provider-connection process. You may withdraw or disable future access through the available account or support process, subject to information already lawfully received or processed, lawful retention requirements and the technical capabilities of the relevant provider.
5.2 Authority to process and display information in different ways. You authorise Vitesta to extract, transcribe, structure, reformat, map, match, categorise, combine, compare, calculate, summarise and display Imported Health Data in different ways to enhance the user experience. This may include tables, graphs, dashboards, timelines, trends, comparisons, categories, scores, derived values, summaries, notifications, automated wellness explanations, explanatory content and general wellness information.
5.3 Automated processing and AI-assisted wellness content. Vitesta may use automated systems, including artificial intelligence and machine-learning tools, as part of the technical process used to extract, organise, summarise, compare or explain information and to identify apparent patterns or trends for general wellness and user-experience purposes. Outputs created using these tools may be incorrect, incomplete, inconsistent, misleading or based on assumptions. They are not a Healthcare Provider’s clinical opinion, diagnosis, clinical risk assessment, triage decision, treatment recommendation or prescription, are not independently clinically validated by Vitesta, and must not be relied upon for a clinical decision. Any report-specific disclaimer, assumption or methodology note should also be read together with these terms.
5.4 Reference ranges, flags and categories. Any reference range, laboratory flag, category or similar clinical indicator displayed by Vitesta is reproduced or derived for contextual display and may originate from the relevant Source Clinical Record or Healthcare Provider. Vitesta does not independently establish or verify those ranges or flags and does not represent that its display determines whether a result is normal, abnormal, clinically significant, reassuring or concerning. Different Healthcare Providers may use different methods, units, ranges and classifications.
5.5 Accuracy and limitations of Vitesta reporting. Vitesta uses reasonable efforts to import, transcribe and display information consistently with the Source Clinical Record or data actually received from the relevant Healthcare Provider. Vitesta does not independently verify or warrant the underlying clinical accuracy, completeness or validity of information created by a Healthcare Provider. Any combined, reformatted, estimated, derived, normalised, converted or automated content created by Vitesta is a best-effort user-experience layer and may contain errors arising from source data, extraction, transcription, matching, unit conversion, assumptions, estimation, automated processing, provider differences or presentation. That reporting layer is not clinically validated or suitable for clinical reliance. For clinical purposes you must refer to the relevant Source Clinical Record and an appropriate Healthcare Provider.
5.6 Combining information from different providers. To make information from different dates or Healthcare Providers easier to view together, Vitesta may use reasonable best-effort mapping, matching, standardisation, unit conversion, normalisation, categorisation, derived calculations, interpolation or other assumptions. This may include identifying tests that appear to represent the same or a similar marker, converting values for display, or generating trend lines, comparisons, summaries or scores. Results from different providers may not be directly comparable.
5.7 Estimates and derived information. Transformations performed by Vitesta may involve estimates, assumptions or best guesses and may not reflect how a Healthcare Provider would clinically interpret the underlying information. Vitesta does not represent an estimated, converted, derived, normalised or automatically generated value as a new laboratory measurement or clinical finding. It forms part of the Vitesta reporting layer only.
5.8 Source Clinical Record controls. The original Source Clinical Record issued by the relevant Healthcare Provider is the authoritative record of what that provider reported. If any Imported Health Data, Vitesta Report, dashboard, trend, comparison, summary, score, category, automated wellness explanation or other Vitesta display differs from the Source Clinical Record, the Source Clinical Record prevails. For clinical decisions, medical discussions or verification of a result, you must use the original Source Clinical Record or obtain confirmation from the relevant Healthcare Provider.
5.9 Combined reporting is a convenience layer. A Vitesta Report may combine Imported Health Data from multiple laboratories, doctors or Healthcare Providers together with information you provide. The purpose of this combined reporting is to organise information and enhance the user experience, including by showing historical information, possible patterns and trends. It is not a clinical record, may be incomplete or inaccurate, may combine information that is not directly comparable, and may contain assumptions, estimates or derived content.
5.10 Provider information and Vitesta processing. Vitesta does not warrant the clinical accuracy, completeness or validity of information created by a Healthcare Provider or contained in a Source Clinical Record and does not independently verify it merely because it is imported into or displayed through Vitesta. Vitesta uses reasonable efforts to ensure that information it imports or displays reflects the information actually received from the Source Clinical Record or Healthcare Provider, but combined, derived, converted, estimated or automated Vitesta reporting may contain errors and is not clinically validated. If a material import, transcription or display error caused within the Vitesta platform is brought to our attention and can be verified against the Source Clinical Record, Vitesta will use reasonable efforts to correct the Vitesta display.
5.11 No reliance. Imported Health Data and Vitesta Reports, including automated wellness explanations, trends, summaries, scores and wellness information, are not intended to be relied upon for medical diagnosis, treatment, prescribing, triage or other clinical decisions. You are responsible for consulting the relevant Source Clinical Record and an appropriate Healthcare Provider before acting on clinical information.
5.12 Report-specific information and disclaimers. A Vitesta Report may contain additional explanations, assumptions, methodology notes, limitations or disclaimers relevant to that report or feature. Those statements form part of the context in which the report is provided and should be read together with these terms. They do not replace the Source Clinical Record or convert a Vitesta Report into medical advice or a clinical record.
6.1 Vitesta may offer Products, including supplements, as a separate part of the website. Products are not part of Testaro’s Clinical Services and are not part of a Healthcare Provider’s professional services merely because the provider is also accessible through Vitesta.
6.2 The seller or supplier of a Product will be identified where relevant on the product page, at checkout or in the order information. Where Vitesta is the seller, Vitesta is responsible for its obligations as seller under applicable law. Where an identified third party is the seller, that seller remains responsible for the sale and fulfilment obligations that apply to it, although Vitesta may facilitate payment, customer support, returns or refunds. Identifying a third-party seller or supplier does not exclude or limit any responsibility that applicable law imposes on Vitesta.
6.3 Product descriptions, ingredients, warnings, directions and other product information may include information supplied by the manufacturer or supplier. You should read the product label and instructions before use. If there is a discrepancy between general website content and the legally applicable product label or instructions supplied with the Product, the product-specific label and instructions should be followed.
6.4 The availability of a Product on Vitesta does not amount to an individual medical recommendation or a representation that the Product is appropriate for your particular health circumstances. Unless expressly stated in legally compliant product information, Vitesta does not represent that a Product will diagnose, treat, cure or prevent a disease or guarantee a particular health outcome.
6.5 Supplements and other Products may interact with medicines or may not be suitable in all circumstances. Follow the applicable product directions and seek advice from an appropriate Healthcare Provider where you have a medical condition, take medication, are pregnant or breastfeeding, or are uncertain whether a Product is suitable for you.
6.6 Returns, replacements and refunds for Products are dealt with under clause 8 and any product-specific terms displayed before purchase. Nothing in these terms limits any mandatory consumer right relating to defective, unsafe, incorrectly supplied or otherwise non-compliant goods.
7.1 All prices are shown in South African Rand and are inclusive of VAT where applicable. The total payable will be displayed before you complete payment. A transaction may include one or more separate components, such as Vitesta Services, a Healthcare Provider fee, a Testaro collection or laboratory fee, or the price of a Product.
7.2 Any amount identified as a Testaro collection fee relates to the Testaro home collection visit and may vary depending on location and the nature of the visit. Vitesta may collect and administer that amount through checkout without becoming the provider of the collection or any other Testaro Clinical Service.
7.3 Fees for an independent doctor or other Healthcare Provider will be displayed before you confirm or pay for the appointment. Vitesta may collect or administer payment on behalf of the provider. Any separate Vitesta booking or administration fee, and its refund treatment, will be identified before payment.
7.4 The price and seller of a Product will be displayed before purchase. Delivery charges or other product-specific charges, where applicable, will be shown before payment.
7.5 Payment is processed by our third-party payment provider. Vitesta does not receive or store your full card details.
7.6 Payment may be required in full before a booking request, Product order or other transaction is confirmed. Payment through Vitesta does not by itself determine who is the provider or seller of the underlying Clinical Service or Product.
7.7 Price changes do not affect orders or bookings already placed and paid for, unless the transaction is later varied by agreement.
7.8 Where an item, booking or service has been listed at an obviously incorrect price as a result of a technical or human error, Vitesta may cancel the affected transaction and refund the amount paid, subject to applicable law.
8.1 How to request a cancellation or refund. For an order, booking or payment made through Vitesta, submit your cancellation, rescheduling, return or refund request through the support or cancellation channel made available on the Vitesta website, in your booking confirmation or in your order information. Vitesta will administer the request where payment was made through Vitesta and will coordinate with the relevant Healthcare Provider or product seller where necessary. This administrative role does not transfer responsibility for the underlying Clinical Service or Product to Vitesta.
8.2 Testaro cancellation at least 24 hours before collection. You may cancel or reschedule a Testaro blood collection without a cancellation charge if your request is received at least 24 hours before the scheduled collection. If you cancel, Vitesta will refund all amounts paid for the affected booking, including any collection fee.
8.3 Testaro cancellation less than 24 hours before collection. If you cancel less than 24 hours before the scheduled Testaro collection, a reasonable cancellation charge may be deducted to reflect the cost of the reserved visit. The cancellation charge will not exceed the collection fee paid for that booking. Any remaining balance for tests or laboratory work not performed or incurred will be refunded. No cancellation charge will be imposed where applicable law prohibits it, including where an advance booking cannot be honoured because of the death or hospitalisation of the person for whom the booking was made.
8.4 Testaro rescheduling. A reschedule requested at least 24 hours before the scheduled collection is free of charge. A reschedule requested less than 24 hours before collection may be subject to a reasonable rescheduling charge, which will not exceed the collection fee paid for the booking and will be communicated before it is applied. After the second reschedule, Vitesta may decline to facilitate further rescheduling, in which case you may cancel subject to this clause.
8.5 Missed or inaccessible Testaro visit. If Testaro’s phlebotomist attends at the confirmed address and within the confirmed time window and you are not available, access cannot be obtained, or you decline to proceed, the collection visit may be treated as having been attended and the collection fee may be non-refundable. Amounts paid for tests or laboratory analysis that are not performed will be refunded, subject to costs already properly incurred and applicable law.
8.6 Testaro unable to fulfil before collection. If, before collection, Vitesta is unable to facilitate the booking or Testaro declines or cannot provide the Clinical Services because of service-area restrictions, clinical suitability, provider availability or test unavailability, Vitesta will offer, where reasonably available, a replacement booking at no additional charge or a refund of the amounts paid for the affected booking.
8.7 Failed Testaro collection or unavailable result. If Testaro cannot complete a collection, or a laboratory result cannot be produced because of a failed draw, rejected or degraded sample or another failure in the Testaro Clinical Services, Vitesta will, after coordinating with Testaro where necessary, offer a re-collection for the affected test or tests at no additional charge or a refund of the amount paid for the affected test or tests. Where no usable sample was obtained, any collection fee paid for that visit will also be refunded, subject to applicable law.
8.8 After Testaro collection or laboratory work has begun. Once Testaro has successfully completed the collection and laboratory work has begun, amounts relating to Clinical Services already performed or costs already irreversibly incurred are not refundable merely because you are dissatisfied with the result or with what it shows. This does not affect clause 8.7 or any mandatory right under applicable law.
8.9 Partial test unavailability. If only one or some tests in an order cannot be performed, Vitesta will refund the amount attributable to the affected test or tests or may offer an alternative test or re-collection which you may choose to accept. An alternative will not be substituted without your agreement.
8.10 Doctor and other Healthcare Provider appointments. The cancellation, rescheduling and no-show terms applicable to an independent Healthcare Provider appointment will be displayed before you confirm or pay for the booking, or otherwise made available with the booking information. Submit the request through Vitesta where the appointment was booked through Vitesta. If Vitesta processed the payment, Vitesta will administer any refund due under the disclosed provider terms and applicable law. A fee for a consultation already provided is not refundable merely because you disagree with the provider’s clinical opinion, diagnosis, prescription or treatment recommendation.
8.11 Provider cancellation. If an independent Healthcare Provider cancels or cannot honour an appointment before the Clinical Service is provided, Vitesta will, where the booking and payment were made through Vitesta, assist with a replacement appointment or refund the amount paid for the affected appointment, unless you choose an alternative arrangement.
8.12 Product returns and refunds. For a Product purchased through Vitesta, submit the return or refund request through the Vitesta support channel. Where Vitesta is the seller, Vitesta will handle the request in accordance with applicable law and any product-specific return terms. Where an identified third party is the seller, Vitesta may facilitate the request and any payment reversal, but the seller remains responsible for its sale obligations. Rights relating to defective, unsafe, incorrectly supplied or non-compliant Products are not limited by this clause.
8.13 How refunds are paid. Where Vitesta administers a refund for a payment made through Vitesta, Vitesta will determine the refund entitlement and amount without unreasonable delay once the necessary information is available, and the refund will ordinarily be paid to the original payment method within 14 calendar days after that determination, or sooner where required by applicable law. Vitesta will not ordinarily refund to a different account, in cash or by another method unless required by law or reasonably necessary because the original payment method is no longer available. If a Healthcare Provider or third-party seller processed payment directly, that provider or seller will administer the refund under its applicable terms and law.
8.14 Fraud, abuse or breach. A transaction cancelled because of suspected fraud, abusive use, a chargeback or your material breach of these terms may be subject to amounts properly incurred before cancellation and any remedies permitted by law.
8.15 Consumer rights. Nothing in this clause limits any right you have under the Consumer Protection Act 68 of 2008 or other applicable law, including rights relating to advance bookings and the return or quality of goods.
9.1 Vitesta facilitates rather than clinically performs Healthcare Provider bookings unless expressly stated otherwise. A booking confirmation issued by Vitesta confirms the administrative booking arrangements and not the clinical outcome or content of the appointment.
9.2 Testaro home collection availability depends on Testaro’s actual service coverage, capacity and availability. Any geographic availability shown by Vitesta is based on information available to Vitesta and may change.
9.3 A Testaro collection visit is performed by Testaro. The confirmed time is ordinarily a time window rather than a fixed arrival time unless otherwise stated.
9.4 Laboratory results are generated and released by the relevant laboratory or Healthcare Provider. Turnaround times shown by Vitesta are good-faith estimates based on information available from the provider and are not guarantees.
9.5 Where a delay relates to an independent Healthcare Provider, laboratory, courier or other third party, Vitesta may assist with status updates but does not assume responsibility for that provider’s clinical or operational performance. Where a material delay is attributable to Vitesta’s own booking, payment, import, display or reporting functions, Vitesta will address the issue in good faith subject to applicable law.
9.6 Source Clinical Records, Imported Health Data and Vitesta Reports may be delivered or made available electronically to the email address or account details you provide. You are responsible for providing correct contact details and for maintaining appropriate security over access to your account.
9.7 Product fulfilment, dispatch, delivery method, estimated delivery time and delivery charge will be displayed during checkout or in the order information where applicable. Where a third party is identified as the seller or fulfiller, delivery may be performed by that party or its courier.
10.1 You must provide accurate personal, contact and transaction information to Vitesta and accurate clinical information to the relevant Healthcare Provider where required.
10.2 For a Testaro home collection, you must provide Testaro’s phlebotomist with a safe, private, clean, well-lit and accessible location and be present and contactable during the confirmed time window.
10.3 Clinical or pre-test instructions relating to fasting, hydration, medication timing, collection or sample preparation are instructions of the relevant Healthcare Provider even where Vitesta communicates or displays them for convenience. You must follow the provider’s instructions.
10.4 You must disclose relevant clinical information directly to the Healthcare Provider where required, including information that may affect the safety or suitability of a collection, consultation, treatment or Product. Vitesta does not independently assess that information for clinical suitability.
10.5 You must keep your account credentials secure and must not share them. You are responsible for activity conducted through your account, subject to applicable law.
10.6 If you upload or connect a Source Clinical Record, you must be lawfully entitled to provide it to Vitesta. You should provide the complete and unaltered source where reasonably possible and should review important Imported Health Data against the original Source Clinical Record.
10.7 You must use Products in accordance with applicable labels, directions and warnings and must not treat a Product recommendation, ranking or display on Vitesta as a substitute for individual medical advice.
10.8 You must not behave abusively toward or create an unsafe environment for Vitesta personnel, a Healthcare Provider or their personnel. A provider may refuse or stop a Clinical Service in an unsafe environment and Vitesta may cease facilitating the transaction. Any applicable fee or refund will be dealt with under clause 8 and applicable law.
11.1 Use of referral codes is subject to our Affiliate Terms, summarised at the end of this page.
11.2 We may withhold, reverse or claw back commissions, disable codes and terminate an affiliate relationship where we reasonably suspect misuse, self-referral, misleading claims or any presentation of Vitesta as providing medical advice, diagnosis or guaranteed health outcomes.
12.1 The website, its content, our branding, our report formats, dashboards, visualisations and wellness interpretation methodology belong to Vitesta or its licensors and are protected by law.
12.2 You may use your own Source Clinical Records, Imported Health Data and Vitesta Reports for personal purposes, including sharing them with your Healthcare Provider. You may not copy, republish, resell, scrape or commercially exploit Vitesta content, report formats, platform features or methodology except as permitted by law or with our written permission.
12.3 Where you provide us with a review, testimonial or other feedback, you grant us a non-exclusive, royalty-free licence to use it in our marketing, subject to our Privacy Notice and applicable law.
13.1 We do not warrant that the website or platform will be available uninterrupted or error free. We may suspend, withdraw or restrict all or part of it for business, security, technical or operational reasons.
13.2 The website and platform are provided on an “as is” and “as available” basis to the maximum extent permitted by law, subject always to any mandatory consumer rights.
14.1 Independent Clinical Services. Clinical Services supplied by Testaro or another Healthcare Provider are provided under your separate clinical relationship with that provider. The provider is responsible for its own clinical services, professional conduct, diagnosis, treatment, prescribing, sample handling, laboratory analysis and Source Clinical Records. To the maximum extent permitted by law, Vitesta is not liable for the clinical performance, judgment or outcome of an independent Healthcare Provider or for the clinical accuracy, completeness or timeliness of information generated by that provider.
14.2 Scope of Vitesta responsibility. Vitesta is responsible for the proper provision of the Vitesta Services, including its own website and platform, booking and payment administration, its handling of information actually received, and the Vitesta reporting layer. Where Vitesta is the seller of a Product, nothing in these terms excludes obligations that applicable law imposes on Vitesta as seller.
14.3 Imported data and reporting limitations. Vitesta does not independently warrant the clinical accuracy, completeness or validity of a Source Clinical Record or information created by a Healthcare Provider. Vitesta uses reasonable efforts to ensure that information it imports, transcribes or displays reflects the information actually received from the relevant Source Clinical Record or Healthcare Provider. Combined, derived, converted, normalised, estimated or automated Vitesta reporting may nevertheless contain errors or limitations arising from source data, extraction, transcription, matching, conversion, categorisation, estimation, assumptions, automated processing, provider differences or presentation as described in clause 5, and is not clinically validated. The original Source Clinical Record prevails. This clause does not exclude responsibility for a material error caused by Vitesta in processing or displaying information to the extent that responsibility cannot lawfully be excluded or limited.
14.4 Products. Vitesta does not guarantee that a Product will achieve a particular wellness or health outcome. Manufacturer or supplier information and product-specific labels remain relevant to use of the Product. Where Vitesta is the seller, or where applicable law otherwise imposes responsibility on Vitesta, nothing in these terms excludes mandatory rights relating to the quality, safety, fitness, description or supply of the Product.
14.5 Excluded losses. To the maximum extent permitted by law, Vitesta is not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, income, business opportunity or data, except to the extent such exclusion is prohibited by law.
14.6 Reliance on health information. Source Clinical Records are issued by Healthcare Providers. Imported Health Data and Vitesta Reports, including automated wellness explanations, trends, derived information and other wellness content, are convenience and user-experience tools and are not clinical records or clinically validated advice. To the maximum extent permitted by law, Vitesta is not responsible for loss, harm or injury arising from reliance on them as a substitute for the original Source Clinical Record or appropriate professional medical advice, including delay in seeking care or decisions to start, stop or alter medication, treatment, diet, supplements or exercise.
14.7 Cap on liability. To the maximum extent permitted by law, Vitesta’s total aggregate liability arising out of the Vitesta Services for the specific transaction giving rise to a claim is limited to the amount paid through Vitesta for that transaction, except where a different position is required by law or where the claim relates to rights that cannot lawfully be limited in this way.
14.8 Time bar. To the maximum extent permitted by law, any claim against Vitesta must be brought within twelve months of the date on which the cause of action arose, except where applicable law does not permit that limitation.
14.9 Saving. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence where applicable law prevents exclusion, or any mandatory right or remedy under consumer-protection law.
15.1 To the maximum extent permitted by law, you indemnify Vitesta against a third-party claim, loss or reasonable expense arising directly from your material breach of obligations owed to Vitesta under these terms, fraudulent or abusive use of the Vitesta Services, information or documents you upload without lawful authority, or inaccurate information you knowingly provide for the Vitesta Services. This indemnity does not make you responsible for an independent Healthcare Provider’s Clinical Services, a third-party seller’s obligations, or Vitesta’s own unlawful conduct or negligence.
16.1 Nothing in these terms limits, excludes or waives any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable law.
16.2 Where a provision of these terms is found to be unenforceable, that provision will be severed or applied to the maximum lawful extent and the remainder of these terms will continue to apply.
17.1 We process personal information in accordance with our Privacy Notice and the Protection of Personal Information Act 4 of 2013. Health information is special personal information and is subject to additional protection.
17.2 By accepting these terms and connecting, selecting, identifying or instructing Vitesta to access a Healthcare Provider or provider integration, you expressly instruct and authorise Vitesta to receive and process the Source Clinical Records, laboratory results and related information described in clause 5 for the Vitesta Services. This authority is granted under these terms and includes historical and, where ongoing access is supported, future results while the connection remains active. Vitesta may also ask you to confirm, refresh or authenticate this authority in the app or during the provider-connection process. You may withdraw or disable future access through the available account or support process, subject to information already lawfully received or processed, lawful retention requirements and the technical capabilities and terms of the relevant Healthcare Provider.
17.3 The Privacy Notice explains the purposes for which information is used, retention, sharing, security, your rights and the circumstances in which Vitesta may receive information from or provide information to Healthcare Providers, laboratories, payment providers, product suppliers or other service providers.
18.1 Complaints about the Vitesta Services, including the website, booking administration, payment administration, importing or displaying information, Vitesta Reports or Vitesta customer support, should be submitted through the support channel made available on the Vitesta website or in your order or booking information. We will acknowledge the complaint within two business days and aim to resolve it within ten business days.
18.2 Complaints about Clinical Services, including a consultation, diagnosis, treatment, prescription, collection procedure, Healthcare Provider personnel, sample handling, laboratory analysis or the underlying Source Clinical Record, should be directed to the responsible Healthcare Provider. Vitesta will assist with escalation where it reasonably can if the service was booked through Vitesta, but that assistance does not transfer clinical responsibility to Vitesta.
18.3 Complaints about a Product should be submitted through Vitesta where it was purchased through the Vitesta website. Vitesta will handle the complaint where it is the seller and may facilitate the complaint with an identified third-party seller or supplier where appropriate.
18.4 You retain the right to refer an unresolved consumer complaint to the National Consumer Commission or another regulator, ombud or dispute-resolution body with jurisdiction over the relevant matter.
19.1 We may update these terms from time to time. The current version is always posted on the website. Changes take effect when posted but do not apply retrospectively to completed transactions unless required by law or agreed with you.
19.2 These terms are governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the South African courts, subject to any mandatory consumer right to use another competent forum.
Vitesta (Pty) Ltd, Registration Number 2026/545119/07
Affiliates earn their agreed percentage on qualifying orders in accordance with the applicable Affiliate Terms. The eligible subtotal and any excluded amounts, such as collection, Healthcare Provider, delivery or other third-party charges, will be determined by the relevant affiliate arrangement.
A customer is attributed to an affiliate on their first paid qualifying order placed using that affiliate’s code or link.
Where recurring commission has been agreed, attribution continues on repeat qualifying orders up to the agreed window or number of orders, whichever comes first.
Commissions are held until the qualifying order has reached the applicable completion point and the clawback window has passed. They are then approved and paid out.
Refunded or charged-back orders reverse the related commission to the extent provided in the Affiliate Terms.
No self-referral, misleading claims, medical claims outside approved product information, or presentation of Vitesta as providing medical advice, diagnosis or guaranteed health outcomes.
Affiliates may not bid on Vitesta brand terms in paid search or represent themselves as Vitesta without written permission.
Affiliates are responsible for their own tax and their own compliance with advertising, health-product and consumer-protection law.
We may vary commission rates on notice and may terminate an affiliate relationship for breach with immediate effect.